Protect the mattress you cannot wash.
Waterproof and bamboo mattress protectors that go on like a fitted sheet, washable incontinence bed pads, and heavy tarpaulin bags for moving a mattress. A family business, fifteen years in, delivering direct to your door all across New Zealand.
Free delivery across New Zealand on orders $75+ · Prices in New Zealand dollars
Free delivery across New Zealand on orders over $75Prices in New Zealand dollars, with nothing added at the checkoutDispatched in 1 to 2 business days, arriving in 3 to 7Tracking number emailed as soon as your order ships
Why shop here
What this shop is, plainly
Bedding attracts big promises. Here is what we can actually stand behind.
The layer that can be washed
A mattress cannot go in a machine. A protector takes the perspiration, the spill and the accident instead, and goes in with the sheets.
Manufacturer figures, marked as theirs
Where a maker states a material, a depth or a certification, it is on the product page and identified as theirs. We publish no figure we cannot trace.
Four things, done properly
Two protectors, a bed pad and a moving bag. A narrow range means we know what each one fits and what it does not.
People who pack the orders
Email reaches the team that picks and packs, seven days a week. No ticket queue, and no script.
Delivery you can check
Free across New Zealand over $75, Express Delivery at $25 below it or as a paid upgrade. Dispatched in 1 to 2 business days, arriving in 3 to 7. Tracking emailed when it ships.
Returns, stated in full
Thirty days to change your mind under our own policy, and the Consumer Guarantees Act 1993 if anything is faulty. The returns page says exactly what each costs.
Questions
The things people ask first
No. The waterproof membrane is a permanent layer, not a coating that washes away. It’s designed to last through hundreds of washes.
Yes. The elastic corners flex with adjustable bases without slipping off.
No. Our protectors use a breathable membrane that blocks liquids but doesn’t feel crinkly or plasticky like cheap alternatives. Most people forget it’s even there.
Yes. The membrane creates a complete barrier against liquids while still allowing air to pass through, so you don’t overheat.
It creates a barrier that prevents bed bugs from getting into your mattress, though it’s not a certified encasement. For active infestations, you’d need a specialized bed bug encasement.
30-day returns if you’re not satisfied. Just make sure it’s clean and undamaged.
Match it to your mattress size. If you have a pillow top or extra thick mattress (over 15 inches), our deep pocket design will still fit.
With proper care, 3-5 years or longer. The waterproof barrier and fabric are designed to withstand hundreds of washes.
A mattress protector focuses on protection from liquids and allergens, while a mattress pad adds extra cushioning or cooling. Ours is designed to protect without changing how your mattress feels.
We offer easy returns if the size isn’t right. Just make sure to check your mattress depth before ordering.
Not at all. You won’t hear any crinkling or rustling when you move around, unlike cheap plastic protectors.
Every 1-2 months for regular maintenance, or immediately after any spills or accidents.
Absolutely. It blocks dust mites, pet dander, and other allergens from settling into your mattress, which is especially helpful for people with asthma or allergies.
Premium cotton terry or soft polyester top surface with a thin, breathable waterproof membrane underneath. No vinyl, no PVC, no toxic chemicals.
Yes. We stand behind our products with a satisfaction guarantee. If the waterproofing fails or the product is defective, we’ll replace it.
Machine washing is best. Dry cleaning chemicals can damage the waterproof membrane.
No. It’s thin enough that you’ll still feel the support and comfort of your mattress, not a layer of padding.
Yes. The protector is heat-safe and won’t interfere with electric blankets or heated mattress pads.
We don’t recommend chlorine bleach as it can break down the waterproof membrane over time. Oxygen-based bleach is fine for tough stains.
Before you buy
Which protector do you actually need?
There are two protectors here and they do the same job with a different surface. Everything else on this page is detail around that one choice.
Terry or bamboo
The waterproof protector has a cotton terry top: a towelling weave that feels substantial and holds a little warmth. The bamboo protector uses bamboo viscose, which is smoother and sleeps cooler. Both are waterproof, both are silent and both go in the washing machine. If your complaint about a bed is that it gets hot, buy the bamboo one.
Measure the mattress, not the bed
Bed frames are named loosely and mattresses are not. Every size on this site carries its centimetres, so take a tape to the mattress: width, length and, most importantly, depth. Depth is what decides whether a fitted skirt stays on, and it is the commonest reason a protector ends up in a heap at the foot of the bed.
What these are not
They are household textiles. A protector keeps liquid off a mattress; a bed pad catches what happens at night and is easier to change than a bed. Neither is a medical device and neither treats or prevents anything, so we make no health claim for either. The mattress bag is water repellent rather than sealed, which matters if you were planning to leave it outdoors.
Delivery and returns, in one paragraph
Free across New Zealand on orders over $75, Express Delivery at $25 below that or as a paid upgrade on any order. Orders are dispatched within 1 to 2 business days and arrive in 3 to 7, with a tracking number emailed when it ships. You have 30 days from delivery to change your mind under our own policy, and the returns page states what that costs. A faulty item is covered by the Consumer Guarantees Act 1993 and costs you nothing.
Eco Pack, and a greener delivery
After introducing our Eco Pack packaging, we set the goal of working closely with our delivery providers to reduce our carbon emissions footprint. Thank you for being part of our journey to a brighter, greener future.
Shop online
Free New Zealand wide delivery over $75
Prices in New Zealand dollars
30 day change of mind, our own policy
Talk to us
Not sure which one you need?
Tell us the size of the mattress and how deep it is, and we will tell you which protector fits it, and whether the terry or the bamboo suits how you sleep.
Mattress Protector Company New Zealand
A division of Caruso Consulting Co Ltd
- Administration8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
- Corporate8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
- Emailtheteam@customersupport.care
- International call centre+66 (0) 98 391 3877